Customer emails, answered.
Customer Response Agent
A customer asks when the order lands, whether the paperwork will be in the box, and what lot number shipped last time. Answering means twenty minutes across the order system, the shipping log and old threads. The agent does that reading, lines each question up with its answer and its source, and drafts the reply. What it can’t find in your records, it says so — and the reply goes out under your person’s name, when they press send.
Drafted replies to the questions that fill your inbox most, each answer tied to your own records. Your team reads, edits and sends.
Part of the system we build for you, on the same platform as everything else.
- Access to one shared inbox, to read the mail and leave drafts in it
- The records the answers live in
- A few good replies your team has already sent
Which questions actually repeat, what your customers expect to hear, and who signs off — all set on day one, with whoever answers them today.
Examples come from the demo company or are illustrative — never customer data. Results vary by business.
The Spec Sheet
Exactly what it does — and doesn't.
What it reads
- Incoming email
- Order and shipping records
- Specifications and certificates
- Past correspondence
What it does
- Works out what the customer is actually asking, question by question
- Finds each answer in your own records — with the source attached
- Drafts the reply in your company’s voice
- Marks the one thing it could not find, instead of making it up
What you get
- A drafted reply with its sources
- A clear flag where the answer is not in your records
What it connects to
- Your inbox
- Shared drives and folders
- Your order system’s nightly export
What it deliberately does not do
- Does not send email on its own
- Does not answer from general knowledge when your records are silent — it says so